When life throws curveballs – whether it’s a natural disaster, domestic violence or sudden financial hardship – having support at your fingertips can be the difference between sinking or swimming. The Centrelink Crisis Payment is one of those lifelines, for Australians in extreme circumstances.
In this guide we’ll break down everything you need to know about the Crisis Payment, including eligibility, how much you can get and how to apply. We’ve also included practical tips, examples and FAQs so this guide meets your needs.
What is Centrelink Crisis Payment?
The Centrelink Crisis Payment is a one off financial assistance program provided by the Australian Government. It’s for individuals and families who are experiencing sudden and severe disruptions to their lives, such as:
- Domestic or family violence
- Natural disasters (e.g. bushfires, floods, cyclones)
- Release from incarceration after serving at least 14 days in prison
- Humanitarian arrivals entering Australia for the first time
This non-taxable payment is to help with immediate financial stress so you can pay for basic living expenses like food, rent and utilities during tough times.
Who is eligible for Centrelink Crisis Payment?
Not everyone is eligible for the Crisis Payment. Here are the main groups who may be:
- Domestic or Family Violence Victims
If you’re fleeing domestic violence and need to set up a new address, you may be eligible. For example a woman leaving an abusive partner and moving into a shelter could get help with food and temporary accommodation.
- Natural Disaster Survivors
Victims of bushfires, floods or other natural disasters can apply. For example a family who was evacuated due to a cyclone may be eligible for help with emergency expenses.
- Humanitarian Entrants
New arrivals on a humanitarian visa (such as refugees) are eligible for help to settle in Australia.
- Release from Custody
If you’ve been released from prison or psychiatric confinement after 14 days or more, you can apply. This payment is to help you get back into the community.
Extra Info
Income Support Recipient: You must already be getting a Centrelink income support payment (e.g. JobSeeker Payment, Age Pension or Youth Allowance).
Severe Financial Hardship: You must be unable to meet basic living expenses due to your crisis.
How Much Will You Get?
The amount you get depends on your current income support payment. The Crisis Payment is one week’s base rate of your regular income support payment. Here’s a rough guide:
| Income Support | Payment Weekly Amount |
| JobSeeker Payment | $374.50 |
| Youth Allowance | $281.25 |
| Age Pension | $971.50 |
In extreme cases (e.g. natural disasters) the payment may be up to $1,000 depending on the situation and evidence.
How to Apply for Centrelink Crisis Payment 2024
It’s easy but timing is everything. Follow these steps:
Step 1: Check If You’re Eligible
Go to the Services Australia website or Centrelink to see if you qualify.
Step 2: Get Your Stuff Ready
- Gather everything:
- ID (e.g. passport, driver’s licence)
- Proof of the crisis (e.g. police reports, evacuation orders, medical certificates)
- Proof of financial hardship (e.g. bank statements)
Step 3: Submit Your Claim
You can apply:
- Online: Log in to your myGov account linked to Centrelink and claim under “Crisis Payment.”
- In Person: Go to your local Centrelink service centre.
- By Phone: Centrelink.
Step 4: Track Your Claim
Check your claim status through myGov or Centrelink. Payments are usually processed within 5–7 business days after approval.
Top Tips:
- Apply Fast: Get your claim in within 7 days of the event to miss out.
- Have Everything: Include all your documents to support your claim and avoid delays.
- Ask for Help: If you’re unsure, Centrelink staff can help.
Case Studies: How Crisis Payment Helps
Case 1: Escaping Domestic Violence
Rachel left her home after experiencing domestic violence. With her Crisis Payment she was able to get temporary accommodation and buy food and clothes. She could focus on rebuilding her life.
Case 2: Rebuilding After a Flood
When floods destroyed Tom’s home he used his Crisis Payment to buy emergency supplies and cover short term accommodation costs. This gave him time to sort out more permanent housing.
FAQs About Centrelink Crisis Payment 2024
- Can I claim Crisis Payment more than once?
Yes, you can claim for separate events. For example, you might claim for fleeing domestic violence and then again for a later natural disaster.
- How long will it take to get the payment?
Most claims are processed within 5–7 business days after approval.
- Do I have to pay back the Crisis Payment?
No, this is a non-repayable, non-taxable payment .
- Can I get Crisis Payment if I’m not on income support?
No, you must already be receiving a Centrelink payment.
- What if my application is refused?
If your claim is declined you can request a review of the decision through Centrelink’s internal review process.
Other Support Service:
If you don’t qualify for the Centrelink Crisis Payment, there may be other options:
- Disaster Recovery Payment: Financial help for those affected by major disasters. Find out more on the Services Australia website .
- 1800RESPECT: Support for people experiencing domestic or family violence (visit website ).
- Salvation Army and Red Cross: Help for those in financial hardship.
1 thought on “Centrelink Crisis Payment 2024: Step-by-Step Guide to Apply & Receive Your Payment”